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Crime & Public Safety

Guatemala has one of the highest violent crime rates in Latin America. While most of the tourists visiting Guatemala are able to safely complete their tours, it is important that visitors observe basic precautions in order to avoid becoming a victim of crime.

If you are a U.S. citizen and become a victim of crime in Guatemala, you should first call the police at 120, 122 or 123 (the local equivalents of 911), or contact the closest police station.

If the police are not available, please call the Guatemalan office of Assistance to Tourists ("ASISTUR"), which operates 24 hours per day, 7 days per week to provide emergency aid to tourists. ASISTUR has three phone numbers: 1500, 2421-2810, and 5578-9836. The fax number is 2421-2891.

You should also call the U.S. Embassy in Guatemala City at 502-2326-4501 if you need additional assistance (such as passport replacement) and to report the crime. On weekends and outside regular work hours, please call 502-2326-4000 to reach the Duty Officer. Please note that the Embassy Duty Officer will not be able to issue you a replacement passport, for which you will have to wait until the next regular business day.

Recent Messages to U.S. Citizens



If Lost or Stolen

Sending Money to a U.S. Citizen Overseas

Contact Information

  • Contact Information

    Tel  (502) 2326-4000
    Fax  (502) 2331-3804


  • Emergency Contact Information

    For Emergencies Call
    (business hours)
    from within Guatemala
    from the United States

    (after hours or closed)
    from within Guatemala
    from the United States


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