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Crime & Public Safety
 

Guatemala has one of the highest violent crime rates in Latin America. While most of the tourists visiting Guatemala are able to safely complete their tours, it is important that visitors observe basic precautions in order to avoid becoming a victim of crime.

If you are a U.S. citizen and become a victim of crime in Guatemala, you should first call the police at 120, 122 or 123 (the local equivalents of 911), or contact the closest police station.

If the police are not available, please call the Guatemalan office of Assistance to Tourists ("ASISTUR"), which operates 24 hours per day, 7 days per week to provide emergency aid to tourists. ASISTUR has three phone numbers: 1500, 2421-2810, and 5578-9836. The fax number is 2421-2891.

You should also call the U.S. Embassy in Guatemala City at 502-2326-4501 if you need additional assistance (such as passport replacement) and to report the crime. On weekends and outside regular work hours, please call 502-2326-4000 to reach the Duty Officer. Please note that the Embassy Duty Officer will not be able to issue you a replacement passport, for which you will have to wait until the next regular business day.


Recent Emergency Messages to U.S. Citizens

2014

2013

2012

If Lost or Stolen

Sending Money to a U.S. Citizen Overseas

Contact Information

  • IMPORTANT INFORMATION

    Due to technical difficulties, the U.S. Embassy in Guatemalan cannot currently accept credit cards for payment. We believe this to be a temporary problem and hope to reinstate this service within the next 10 days. In the meantime, please plan to have an alternative form of payment available. Thank you for your patience.

  • Contact Information

    Tel  (502) 2326-4000
    Fax  (502) 2331-3804

  • Emergency Contact Information

    For Emergencies Call
    (business hours)
    2326-4000
    from within Guatemala
    011-502-2326-4000
    from the United States

    (after hours or closed)
    2331-2354
    from within Guatemala
    011-502-2331-2354
    from the United States

    THESE NUMBERS CANNOT BE
    USED FOR VISA INQUIRIES

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