Crime & Public Safety
Guatemala has one of the highest violent crime rates in Latin America. While most of the tourists visiting Guatemala are able to safely complete their tours, it is important that visitors observe basic precautions in order to avoid becoming a victim of crime.
If you are a U.S. citizen and become a victim of crime in Guatemala, you should first call the police at 120, 122 or 123 (the local equivalents of 911), or contact the closest police station.
If the police are not available, please call the Guatemalan office of Assistance to Tourists ("ASISTUR"), which operates 24 hours per day, 7 days per week to provide emergency aid to tourists. ASISTUR has three phone numbers: 1500, 2421-2810, and 5578-9836. The fax number is 2421-2891.
You should also call the U.S. Embassy in Guatemala City at 502-2326-4501 if you need additional assistance (such as passport replacement) and to report the crime. On weekends and outside regular work hours, please call 502-2326-4000 to reach the Duty Officer. Please note that the Embassy Duty Officer will not be able to issue you a replacement passport, for which you will have to wait until the next regular business day.
- American Citizen Services Unit Office Hours
- Hours For Emergencies After Office Hours, Contact the Embassy
- Guatemala: Country Specific Information (May 2014)
Recent Messages to U.S. Citizens
- 07/02/14 - July 4th. Voting Message II (PDF - 229kb)
- 06/27/14 -Dangers of Sexual Assault (PDF - 164kb)
- 06/26/14 - Phone Maintenance (PDF - 198kb)
- 06/24/14 - July 4th. Voting Message (PDF - 283kb)
- 06/02/14 - Orange Alert declared by CONRED (PDF - 73kb)
- 05/30/14 - Hurricane and Typhoon Seasons in the Atlantic and Pacific Oceans, the Caribbean, and the Gulf of Mexico (PDF - 230kb)
- 05/27/14 - Internal Revenue Service (IRS) Webinar: Reporting of Foreign Financial Accounts on the Electronic FBAR (PDF - 93kb)
- 05/09/14 - Increased Volcanic Activity at Santiaguito Volcano (PDF - 170kb)
- 04/015/14 - Town Hall Meetings in Antigua, Río Dulce and Livingston (PDF - 73kb)
- 04/08/14 - Town Hall Meeting in Guatemala City (PDF - 72kb)
- 03/16/14 - Town Hall Meetings, Information of Interest to U.S. Citizens (PDF - 73kb)
- 01/11/14 - Increased Volcanic Activity at Pacaya and Fuego Volcanoes (PDF - 56kb)
- 01/10/14 - Special Elections in Nebaj, El Quiché (PDF - 44kb)
If Lost or Stolen
- Helpful Tips If You’ve Been Robbed
- Lost / Stolen Passports (PDF - 61kb)
- Lost / Stolen Credit Cards (PDF - 37kb)
- Attorneys (English-speaking) in Guatemala (PDF - 83kb)
Sending Money to a U.S. Citizen Overseas
All downloadable documents on this page are provided in PDF format. To view PDFs you must have a copy of Adobe Acrobat Reader. You may download a free version by clicking the link above.