Citizen Services
American Citizen Services Unit
General Information
Welcome to the American Citizen Services Unit.
The United States government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. To this end, the American Citizen Services unit in Guatemala provides prompt, courteous, and efficient services to United States Citizens and other clients, consistent with U.S. laws and regulations. For an overview of our services, visit services provided by the American Citizen Services Unit.
Our ACS office telephone number (502) 2326-4405 is answered during normal business hours, except Guatemalan and U.S. federal holidays. Our fax number is (502) 2326-4655. Inquiries regarding American Citizen Services may be emailed to our office. After hours, for emergency assistance call (502) 2331-2354.
In order to serve you better, the American Citizens Services unit has introduced an online appointment system for non-emergency passport and citizenship services. As of September 22nd, 2008 the U.S. Embassy in Guatemala City will provide the following services by appointment only:
- Reporting the birth abroad of a child of a U.S. citizen
- First-time passport issuance
- Renewal of passports for minor children under the age of 16
- Renewal of passports for applicants who are over 18 years old and whose previous passport was issued before the applicant turned 16 years old
- Replacement of passports issued more than 15 years ago
To schedule an appointment, visit
https://evisaforms.state.gov/acs/default.asp?postcode=GTM&appcode=1.
All application forms can be accessed online at
http://travel.state.gov/passport/forms/forms_847.html.
Applicants are strongly encouraged to complete all the necessary paperwork before arriving at the Embassy and to also bring the suggested supporting documents.
We regret that we are unable to respond to U.S. visa and adoption inquiries from this mailbox. More information about tourist and temporary work (NIV) visas, immigrant visas, and adoptions is contained on our Embassy website. All questions about visas must be directed to the Non-Immigrant Visa (NIV) or Immigrant Visa (IV) Units, and Adoption inquiries directed to our Guatemalan Adoptions Unit.
The Embassy is located at Avenida Reforma 7-01, Zona 10, Guatemala City, Guatemala. The American Citizen Services Office in the Embassy is accessed through the door on 7th Calle.