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Visa Cancellation by DHS

The Embassy of the United States of America in Guatemala Introduces a New Non-Immigrant Visa Appointment Service

The Embassy of the United States of America in Guatemala is transitioning to a new appointment service for nonimmigrant visa applicants. This new system is being implemented throughout Central America, and is expected to be easier and more convenient.

  • All services-- including calling for information, scheduling an appointment, and passport pickup at the Cargo Expreso office of the traveler’s choice--will be provided for a single fee.
  • Applicants will no longer pay for a Personal Identification Number (PIN) to schedule an appointment.
  • Effective Friday, April 27: Applicants in Guatemala can either visit the new online scheduling website http://www.ustraveldocs.com/gt or contact the call center at 502-2470-0888 to get information or to start their application for a U.S. visa.
  • Applicants will be able to pay on-line via credit card, rather than having to visit a Citibank or Banrural office in person. However, the in-person option remains available for those who prefer to pay in that manner.

Those who prefer not to make their appointment online should call 502-2470-0888, Monday through Friday from 8 am to 7 pm and Saturdays, 9:00 am to 3:00 pm Callers in the United States should call (646) 259-0557 Monday through Friday, 8 am to 7 pm Central time and on Saturdays, 9 am to 3 pm Central time.

These services are the only official sources of general visa information from the U.S. Embassy in Guatemala and provide the only means of scheduling a personal interview for a nonimmigrant visa.

Live Online Q&A Session
For more information on how to use the new nonimmigrant visa scheduling service, join us in a live WEBCHAT with a U.S. Embassy consular officer who will answer your questions in real-time on

Friday, May 11 at 10:00 am at
https://statedept.connectsolutions.com/guatemala