The Embassy of the United States of America in Guatemala is transitioning to a new appointment service for nonimmigrant visa applicants. This new system is being implemented throughout Central America, and is expected to be easier and more convenient.
- All services-- including calling for information, scheduling an appointment, and passport pickup at the Cargo Expreso office of the traveler’s choice--will be provided for a single fee.
- Applicants will no longer pay for a Personal Identification Number (PIN) to schedule an appointment.
- Effective Friday, April 27, 2012: Applicants in Guatemala can either visit the new online scheduling website http://www.ustraveldocs.com/gt or contact the call center at 502-2376-1978 to get information or to start their application for a U.S. visa.
- Applicants will be able to pay on-line via credit card, rather than having to visit a Citibank or Banrural office in person. However, the in-person option remains available for those who prefer to pay in that manner.
Those who prefer not to make their appointment online should call 502-2376-1978, Monday through Friday from 8 am to 7 pm and Saturdays, 9:00 am to 3:00 pm Callers in the United States should call (646) 259-0557 Monday through Friday, 8 am to 7 pm Central time and on Saturdays, 9 am to 3 pm Central time.
These services are the only official sources of general visa information from the U.S. Embassy in Guatemala and provide the only means of scheduling a personal interview for a nonimmigrant visa.
If you need to travel urgently, since the purpose of the trip is to obtain urgent medical attention you may qualify for an expedited appointment depending on availability at the Embassy. The steps for requesting an emergency appointment are:
1. Pay the visa application fee,
2. Fill the Visa Electronic Application, Form (DS-160)
3. When scheduling your appointment, you will see a message on the screen indicating the first available appointment date, which includes urgent appointment dates. If you wish to proceed to request an urgent appointment, complete the Application Form or contact Urgent Information Service 2376-1978 for help,
4. If the Embassy approves your request, you will receive an email from email@example.com telling you that you can schedule your appointment,
5. Attend to the U.S. Embassy on the day and time of your interview
Lost or Stolen Visas
If your passport containing a U.S. visa has been lost or stolen in Guatemala, you must report the loss or theft to the Public Ministry or the Guatemala National Police as soon as possible. The police or Public Ministry will issue a report documenting the loss or theft. A copy of this report, including your full name and date of birth, must be sent to GuatemalaFPM@state.gov or faxed to (502)-2326-4674 as soon as possible. If the loss or theft took place abroad, you will also need to submit in this same email a copy of the report you filed in that country.
As soon as the Consular Section receives this report, the visa will be reported as lost/stolen in U.S. Government databases, which will alert officials at all ports of entry into the United States. Once the visa has been reported lost/stolen, neither you nor anyone else will be able to use it again in the event that your passport is subsequently found. If you wish to obtain another visa, you will need to reapply and bring a copy of the previously submitted police report to your interview appointment.
Nonimmigrant Visa Processing Fees
|Type of Visa||Fee|
|Tourist, Business, Transit, Crew Member, Student,
Exchange Visitor, and Journalist visas
|Petition-Based visas (H, L, O, P, Q and R)
|Treaty Investor and Trader visas (E)
|Fiancé(e) visas (K)
|Border Crossing Cards (age 15 and older)
|Border Crossing Cards (under age 15)
Immigrant visa applicants should visit http://www.ustraveldocs.com/gt for general immigrant visa information.
For applicants in Guatemala who have been interviewed at the Embassy and are in need of a follow-up appointment, please contact the call center at 502-2376-1978 to schedule an appointment.
For applicants who have been interviewed and need to submit documents after completion of the waiver process, please contact the call center at 502-2376-1978 to register and mail the documents through Cargo Expreso.
If you failed to show up for a previously scheduled appointment, DO NOT make an appointment through the call center. To schedule a new appointment, please send an e-mail to firstname.lastname@example.org. Please include the beneficiary’s full name and case number (begins with GTM) in your correspondence.
Immigrant Visa Processing Fees
Additional fee for Immigrant Visas: Effective February 1, 2013, all individuals issued immigrant visas overseas must pay a $165.00 USCIS Immigrant Fee before traveling to the United States. Only prospective adoptive parents whose child(ren) is/are entering the United States under either the Orphan or Hague Process, Iraqi and Afghan special immigrants who were employed by the U.S. government, returning residents, and those issued K visas are exempt from the new fee. To make this payment, please visit https://www.pay.gov/paygov/forms/formInstance.html?agencyFormId=40850201
Additional information regarding this fee can be found at
USCIS Implements New Immigrant Fee
|Type of Visa||Fee|
|Immediate Relative and Family Preference Applications
|Other Immigrant Visa Applications
|Diversity Visa Program Fee
|Determining Returning Resident Status